Seacret Seaduction

Refund and Returns Policy

MAY 2026

Overview

Return & Live Arrival Policy

Seacret Seaduction LLC

At Seacret Seaduction LLC, we take pride in providing healthy, high-quality aquatic livestock and carefully packaged shipments. Due to the sensitive nature of live fish and aquatic products, the following policy applies to all purchases.

Live Arrival Guarantee (LAG)

We guarantee that all live fish will arrive alive and in healthy condition when shipped to the address provided at checkout.

To qualify for our Live Arrival Guarantee:

  • Someone must be available to receive the package on the first delivery attempt.
  • The package must not be left outdoors for an extended period of time.
  • Clear photos of the unopened bag(s) and deceased livestock must be emailed or messaged to us within 2 hours of delivery confirmation.
  • Photos must include:
    • The unopened bag
    • The shipping label
    • The affected fish

Failure to provide proof within the required timeframe voids the Live Arrival Guarantee.

Refunds & Replacements

Approved claims may be resolved through one of the following methods at our discretion:

  • Replacement fish
  • Store credit
  • Partial refund for affected livestock only

Shipping costs are non-refundable unless the error was caused by Seacret Seaduction LLC.

No Returns on Live Fish

For the safety of our livestock and biosecurity of our systems:

  • We do not accept returns of live fish, shrimp, snails, plants, or corals.
  • We cannot accept returned livestock that has been housed in another aquarium system.

Order Cancellations

Orders canceled before shipment may be eligible for a refund minus payment processing or restocking fees.

Once an order has shipped, it cannot be canceled.

Weather & Shipping Delays

We reserve the right to delay shipments due to extreme temperatures, severe weather, or carrier disruptions to protect the health of the livestock.

We are not responsible for delays caused by shipping carriers, incorrect addresses, or missed deliveries.

Water Parameters & Customer Responsibility

Customers are responsible for ensuring their aquarium is properly cycled and suitable for the livestock ordered.

We are not responsible for losses caused by:

  • Poor water quality
  • Aggressive tank mates
  • Improper acclimation
  • Incompatible tank conditions
  • Failure to quarantine

We strongly recommend drip acclimation and proper quarantine procedures for all new arrivals.

Contact Us

For any issues regarding your order, please contact us as soon as possible with your order number and photos.

Thank you for supporting small business and responsible fishkeeping.

— Seacret Seaduction LLC